Kingston Access Bus (KAB)

Mission Statement:

To provide, in a safe and courteous manner, a reliable, efficient, transit service for persons having impaired mobility.

Our service is available to individuals regardless of age who, due to a physical mobility impairment, cannot use conventional transit facilities, and meet the eligibility criteria. It is necessary to register in order to use the service. For an application form, please call our office at 613-542-2512, or obtain electronically by clicking REGISTER ONLINE.

Cost of Service:

$2.25 each way. Companions (one per passenger only) may travel for the same fare. Bus tickets are available in books of ten for ($22.50). Please ask your driver, or call the office at 613-542-2512.

Hours of Service:

Weekdays: from 7:30 am to 11:00 pm - Weekends: from 9:00 am to 11:00 pm.

Service is available on some Statutory Holidays, except for New Year’s Day, Good Friday, and Thanksgiving Day. There will be extended hours on New Year’s Eve.

TIPS on using the Kingston Access Bus:

Bookings can be made from 1 hour to 2 weeks in advance.
Cancel appointments as soon as you are aware you do not need the booking. Cancellations may be made in the evening with the answering service.
No Shows: Please do not allow no shows to occur. This time could be used for someone else needing transportation. A cancellation even one hour before, is better than a no show. Excessive No shows will be charged a fee of $5.00 per occurrence.
You will be provided with a "door to door" service, however, please do not ask the drivers to assist you beyond the front door of your destination. Drivers will assist you (in a non-electric wheelchair) up no more than two steps.
Drivers may arrive within a "window" of 5 minutes before and 5 minutes after your appointment time. Please be ready to go, within that "window".
No smoking on the KAB vehicles.
All passengers must wear KAB seat belts.

Finally, from time to time KAB may have more demand than capacity, so we may not be able to accommodate you every time, however we will do the very best that we can.

Questions, problems, concerns, can be directed to the Executive Director, Trevor Fray, at the numbers listed on the contact page, or write to:

Kingston Access Bus,
751 Dalton Ave.,
Kingston, Ontario.
K7M 8N6

email: kab@kingston.net.

Please do not hesitate to contact the Executive Director as we welcome your comments and would like to know if our service did not meet your expectations. It is our intent to resolve all complaints to the satisfaction of the complainant - whenever and wherever possible. However , at the very least we will provide an explanation for our actions.

Remember that Kingston Access Bus is a non profit charitable organization. As such we sincerely welcome and appreciate donations. All donations are used to supplement the funding of our Operating and Capital requirements, in an effort to maintain and/or improve service levels. We will acknowledge your donation by sending you an official Receipt for Income Tax purposes. Please make your cheque payable to Kingston Access Bus. (Be sure to provide us with your name, and address in order for us to mail out the receipt.)

THANK YOU.


	Kingston Access Bus (KAB)
	Mission Statement: To provide, in a safe and courteous manner, a reliable, efficient, transit service for persons having impaired mobility. Our service is available to individuals regardless of age who, due to a physical mobility impairment, cannot use conventional transit facilities, and meet the eligibility criteria. It is necessary to register in order to use the service. For an application form, please call our office at 613-542-2512, or obtain electronically by clicking REGISTER ONLINE. Cost of Service: $2.25 each way. Companions (one per passenger only) may travel for the same fare. Bus tickets are available in books of ten for ($22.50). Please ask your driver, or call the office at 613-542-2512. Hours of Service: Weekdays: from 7:30 am to 11:00 pm - Weekends: from 9:00 am to 11:00 pm. Service is available on some Statutory Holidays, except for New Year’s Day, Good Friday, and Thanksgiving Day. There will be extended hours on New Year’s Eve. TIPS on using the Kingston Access Bus: Bookings can be made from 1 hour to 2 weeks in advance. Cancel appointments as soon as you are aware you do not need the booking. Cancellations may be made in the evening with the answering service. No Shows: Please do not allow no shows to occur. This time could be used for someone else needing transportation. A cancellation even one hour before, is better than a no show. Excessive No shows will be charged a fee of $5.00 per occurrence. You will be provided with a "door to door" service, however, please do not ask the drivers to assist you beyond the front door of your destination. Drivers will assist you (in a non-electric wheelchair) up no more than two steps. Drivers may arrive within a "window" of 5 minutes before and 5 minutes after your appointment time. Please be ready to go, within that "window". No smoking on the KAB vehicles. All passengers must wear KAB seat belts. Finally, from time to time KAB may have more demand than capacity, so we may not be able to accommodate you every time, however we will do the very best that we can. Questions, problems, concerns, can be directed to the Executive Director, Trevor Fray, at the numbers listed on the contact page, or write to: Kingston Access Bus, 751 Dalton Ave., Kingston, Ontario. K7M 8N6 email: kab@kingston.net. Please do not hesitate to contact the Executive Director as we welcome your comments and would like to know if our service did not meet your expectations. It is our intent to resolve all complaints to the satisfaction of the complainant - whenever and wherever possible. However , at the very least we will provide an explanation for our actions. Remember that Kingston Access Bus is a non profit charitable organization. As such we sincerely welcome and appreciate donations. All donations are used to supplement the funding of our Operating and Capital requirements, in an effort to maintain and/or improve service levels. We will acknowledge your donation by sending you an official Receipt for Income Tax purposes. Please make your cheque payable to Kingston Access Bus. (Be sure to provide us with your name, and address in order for us to mail out the receipt.) THANK YOU.
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