Kingston Access Bus (KAB)

Mission Statement:

To provide, in a safe and courteous manner, a reliable, efficient, transit service for persons having impaired mobility.

Our service is available to residents of the City of Kingston regardless of age who, due to a physical mobility impairment, cannot use conventional transit facilities, and meet the eligibility criteria. It is necessary to register in order to use the service. For an application form, please call our office at 613-542-2512, or obtain electronically by clicking REGISTER ONLINE.

Cost of Service:

$2.50 each way. Companions (one per passenger only) may travel for the same fare. Bus tickets are available in books of ten for ($25.00). Please ask your driver, or call the office at 613-542-2512.

One traveling companion or medical attendant may accompany passengers during peak hours of Monday-Friday 8am-6pm. Additional companions or medical attendants may travel during all other operating hours provided there is seating available when the trip booking is made. Please advise the booking agent when you are making your trip reservation that you will be accompanied. Companions and medical attendants travelling with a passenger must pay regular fare as well.

Hours of Service:

Weekdays: from 7:30 am to 11:00 pm - Weekends: from 9:00 am to 11:00 pm.

STAT HOLIDAY SERVICE.

Kingston Access Services operates on all statutory holidays with limited service.

Subscription trips are automatically cancelled on all stat holidays and/or days observed in lieu of stat holidays. It is the responsibility of the passenger to call to reserve the bus if transportation is required on a stat holiday or day observed in lieu of a stat holiday.

Regular booking procedures will apply (bookings accepted 2 weeks in advance, first come-first serve basis).

Kingston Access Services will operate with limited service on the following dates:

Office Hours:

Weekdays: from 7:30 am to 5 pm - Weekends: from 9:00 am to 12:00 pm.

Bookings can only be made during regular office hours.

After hours Kingston Access Bus uses an answering service.

TIPS on using the Kingston Access Bus:

Trip requests can be made up to 14 days prior to the day of trip required (for example bookings for June 22nd start being accepted on June 8th) up to one hour in advance of the required time. However please note that the more advance notice provided increases chances of availability. If a vehicle is not available at the time you request, an alternate time may be available. Depending on the time, origin and destination of the trip, transportation may not be available. Kingston Access Bus accommodates 97% of trip requests we receive.
All bookings are made on a “first come, first served” basis. Kingston Access Services does not prioritize trips based on the purpose of the trip.
Permanent bookings are available for those who travel on a regular pre-determined basis to/from the same destination. Please note that permanent bookings are automatically cancelled on all stat holidays.
Cancel appointments as soon as you are aware you do not need the booking. Cancellations may be made in the evening with the answering service.
No-shows/late cancellations: Passenger no-shows or late cancellations (cancelled with less than 24 hours notice) limit our ability to provide service to others who may have required transportation at that time. Please see the “What’s New” section for our policy on excessive no-shows and late cancellations.
You will be provided with a "door to door" service, however, please do not ask the drivers to assist you beyond the front door of your destination. Drivers will assist you (in a non-electric wheelchair) up no more than two steps.
Drivers may arrive within a "window" of 5 minutes before and 5 minutes after your appointment time. Please be ready to go, within that "window". Drivers will wait for 5 minutes for passenger to show before leaving for their next scheduled stop. Most KAS vehicles are equipped with Automatic Vehicle Locators which can be used to confirm exact time of arrival and departure..
Please refrain from wearing scented products while being transported.
No smoking on the KAB vehicles.
All passengers must wear KAB seat belts.
Scooters and wheelchairs must be no longer than 50 inches, and no wider than 31 inches.
Passengers utilizing a 3-wheel scooter are required to transfer to a regular seat during transit. Under no circumstances will a passenger be transported while on a 3-wheel scooter. Passengers must be able to transfer to/from the 3-wheel scooter and a regular seat with minimal assistance from the driver. All passengers wishing to use a 3-wheel scooter must update their registration with Kingston Access Services to indicate that they utilize a 3-wheel scooter.
Kingston Access Services reserves the right to refuse to transport any mobility devices that cannot be safely secured and transported.

Visitor Policy:

Individuals with disabilities who visit Kingston may use Kingston Access Bus service for 14 days each calendar year. Individuals must be registered with a paratransit provider where you live OR meet KAS eligibility criteria (please note that an assessment may be required). Please call Kingston Access Services in advance of your visit at (613) 542-2512 to set up this temporary service. Persons requiring service for periods in excess of 14 days per calendar year MUST register with Kingston Access Services. All visitor trips utilizing KAB services must be within City of Kingston limits.

Finally, from time to time KAB may have more demand than capacity, so we may not be able to accommodate you every time, however we will do the very best that we can.

Questions, problems, concerns, can be directed to the Executive Director, Trevor Fray, at the numbers listed on the contact page, or write to:

Kingston Access Bus,
751 Dalton Ave,
Kingston, Ontario.
K7M 8N6

email: kab@kingston.net.

Please do not hesitate to contact the Executive Director as we welcome your comments and would like to know if our service did not meet your expectations. It is our intent to resolve all complaints to the satisfaction of the complainant - whenever and wherever possible. However , at the very least we will provide an explanation for our actions.

Remember that Kingston Access Bus is a non profit charitable organization. As such we sincerely welcome and appreciate donations. All donations are used to supplement the funding of our Operating and Capital requirements, in an effort to maintain and/or improve service levels. We will acknowledge your donation by sending you an official Receipt for Income Tax purposes. Please make your cheque payable to Kingston Access Bus. (Be sure to provide us with your name, and address in order for us to mail out the receipt.)

THANK YOU.


	Kingston Access Bus (KAB)
	Mission Statement: To provide, in a safe and courteous manner, a reliable, efficient, transit service for persons having impaired mobility. Our service is available to residents of the City of Kingston regardless of age who, due to a physical mobility impairment, cannot use conventional transit facilities, and meet the eligibility criteria. It is necessary to register in order to use the service. For an application form, please call our office at 613-542-2512, or obtain electronically by clicking REGISTER ONLINE. Cost of Service: $2.50 each way. Companions (one per passenger only) may travel for the same fare. Bus tickets are available in books of ten for ($25.00). Please ask your driver, or call the office at 613-542-2512. One traveling companion or medical attendant may accompany passengers during peak hours of Monday-Friday 8am-6pm. Additional companions or medical attendants may travel during all other operating hours provided there is seating available when the trip booking is made. Please advise the booking agent when you are making your trip reservation that you will be accompanied. Companions and medical attendants travelling with a passenger must pay regular fare as well. Hours of Service: Weekdays: from 7:30 am to 11:00 pm - Weekends: from 9:00 am to 11:00 pm. STAT HOLIDAY SERVICE. Kingston Access Services operates on all statutory holidays with limited service. Subscription trips are automatically cancelled on all stat holidays and/or days observed in lieu of stat holidays. It is the responsibility of the passenger to call to reserve the bus if transportation is required on a stat holiday or day observed in lieu of a stat holiday. Regular booking procedures will apply (bookings accepted 2 weeks in advance, first come-first serve basis). Kingston Access Services will operate with limited service on the following dates: Office Hours: Weekdays: from 7:30 am to 5 pm - Weekends: from 9:00 am to 12:00 pm. Bookings can only be made during regular office hours. After hours Kingston Access Bus uses an answering service. TIPS on using the Kingston Access Bus: Trip requests can be made up to 14 days prior to the day of trip required (for example bookings for June 22nd start being accepted on June 8th) up to one hour in advance of the required time. However please note that the more advance notice provided increases chances of availability. If a vehicle is not available at the time you request, an alternate time may be available. Depending on the time, origin and destination of the trip, transportation may not be available. Kingston Access Bus accommodates 97% of trip requests we receive. All bookings are made on a “first come, first served” basis. Kingston Access Services does not prioritize trips based on the purpose of the trip. Permanent bookings are available for those who travel on a regular pre-determined basis to/from the same destination. Please note that permanent bookings are automatically cancelled on all stat holidays. Cancel appointments as soon as you are aware you do not need the booking. Cancellations may be made in the evening with the answering service. No-shows/late cancellations: Passenger no-shows or late cancellations (cancelled with less than 24 hours notice) limit our ability to provide service to others who may have required transportation at that time. Please see the “What’s New” section for our policy on excessive no-shows and late cancellations. You will be provided with a "door to door" service, however, please do not ask the drivers to assist you beyond the front door of your destination. Drivers will assist you (in a non-electric wheelchair) up no more than two steps. Drivers may arrive within a "window" of 5 minutes before and 5 minutes after your appointment time. Please be ready to go, within that "window". Drivers will wait for 5 minutes for passenger to show before leaving for their next scheduled stop. Most KAS vehicles are equipped with Automatic Vehicle Locators which can be used to confirm exact time of arrival and departure.. Please refrain from wearing scented products while being transported. No smoking on the KAB vehicles. All passengers must wear KAB seat belts. Scooters and wheelchairs must be no longer than 50 inches, and no wider than 31 inches. Passengers utilizing a 3-wheel scooter are required to transfer to a regular seat during transit. Under no circumstances will a passenger be transported while on a 3-wheel scooter. Passengers must be able to transfer to/from the 3-wheel scooter and a regular seat with minimal assistance from the driver. All passengers wishing to use a 3-wheel scooter must update their registration with Kingston Access Services to indicate that they utilize a 3-wheel scooter. Kingston Access Services reserves the right to refuse to transport any mobility devices that cannot be safely secured and transported. Visitor Policy: Individuals with disabilities who visit Kingston may use Kingston Access Bus service for 14 days each calendar year. Individuals must be registered with a paratransit provider where you live OR meet KAS eligibility criteria (please note that an assessment may be required). Please call Kingston Access Services in advance of your visit at (613) 542-2512 to set up this temporary service. Persons requiring service for periods in excess of 14 days per calendar year MUST register with Kingston Access Services. All visitor trips utilizing KAB services must be within City of Kingston limits. Finally, from time to time KAB may have more demand than capacity, so we may not be able to accommodate you every time, however we will do the very best that we can. Questions, problems, concerns, can be directed to the Executive Director, Trevor Fray, at the numbers listed on the contact page, or write to: Kingston Access Bus, 751 Dalton Ave, Kingston, Ontario. K7M 8N6 email: kab@kingston.net. Please do not hesitate to contact the Executive Director as we welcome your comments and would like to know if our service did not meet your expectations. It is our intent to resolve all complaints to the satisfaction of the complainant - whenever and wherever possible. However , at the very least we will provide an explanation for our actions. Remember that Kingston Access Bus is a non profit charitable organization. As such we sincerely welcome and appreciate donations. All donations are used to supplement the funding of our Operating and Capital requirements, in an effort to maintain and/or improve service levels. We will acknowledge your donation by sending you an official Receipt for Income Tax purposes. Please make your cheque payable to Kingston Access Bus. (Be sure to provide us with your name, and address in order for us to mail out the receipt.) THANK YOU.
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