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Kingston Access Bus (KAB) Registration Online

Service Announcement.

Monday February 20, 2012. Family Day, limited service.

All subscription trips are automatically cancelled for this day. It is the responsibility of the passenger to call to reserve the bus if transportation is required for this date.

Regular booking procedures will apply. Bookings accepted starting Monday February 6th on a "first come - first served basis".

Office closed this day.

NO-SHOW & CANCELLATION POLICY

GUIDING PRINCIPLES:

Passenger no-shows and excessive cancellations, particularly when they are received with limited notice have a direct impact on the effectiveness of Kingston Access Services (KAS) to meet the needs of our over 2,400 registered passengers. Providing a high level of trip availability and fulfillment within the funding provided through passenger fare revenue and the City of Kingston is a priority of Kingston Access Services that benefits our passengers and the community as a whole. We recognize that there may be circumstances out of the control of passengers that contribute to occasional no-shows or late cancellations. However each passenger is responsible for maintaining acceptable levels of no-shows or late cancellations. KAS’s policy on no-shows and cancellations will be similar to established policies at many other specialized transit organizations in the Province of Ontario.

RATIONALE:

From the period of June-November 2011 all trip requests Kingston Access Services receives can be allocated to the following categories:

Nearly 13% of all trip requests KAS receives are cancelled with less than 24 hours notice or the passenger is a no-show. This provides limited opportunity for KAS to coordinate trips for other passengers who requested trips at those times with no availability. Each year the number of trip requests that KAS receives increases thus the demands on our service grow as well.

DEFINITIONS:

Completed Trip: A trip where the passenger was transported as scheduled.

Late Cancellations: A trip cancelled by a passenger where less than 24 hours notice has been provided to KAS.

Cancellation with Notice: A trip cancelled by the passenger where they have provided more than 24 hours notice to KAS of the cancellation.

No-show: When a passenger fails to show for a scheduled trip at the scheduled pick-up location. Passengers are required to be ready 5 minutes before their scheduled time as the KAS vehicle may arrive at a pickup point up to five (5) minutes before the scheduled pickup time. When a passenger is not at the designated pickup area, drivers will wait five (5) minutes from the time of arrival, upon which they will depart. Note: Most KAB vehicles are equipped with Automatic Vehicle Locators (AVL) technology that confirms the time that the KAB vehicle was at the required location should a passenger question the time of arrival and departure of the vehicle. Cancelling a trip “at the door” with the driver is considered the same as a no-show.

Unmet Demand: Trip requests that cannot be accommodated by KAS due to no availability as a result of previously booked passenger trips at the requested time. KAS maintains a “wait list” in the event a trip becomes available due to passenger cancellations.

POLICY CONDITIONS:

This policy applies to any passenger who in a calendar month has more than ten (10) late cancellations and no-shows of any combination.

1. This policy will become effective March 1st, 2012.

2. Late cancellations and no-shows are recorded on a single one way trip basis. A late cancelled round trip is two trip cancellations.

3. Return trips are automatically cancelled when a no-show occurs on the first trip of a round trip. A no-show round trip is two no-shows unless the passenger contacts KAS in advance to indicate they still require the return trip.

POLICY ACTIONS:

1. After exceeding the policy conditions for the first time in a calendar month period, an initial advisory letter will be issued outlining this policy, and informing the passenger (or their registered guardian) of further progressive action that might be undertaken.

2. Upon exceeding the policy conditions within a 4 month period from the date of the initial advisory letter, Kingston Access Services will contact the passenger (or their registered guardian) directly to discuss this policy and inform of further progressive action that might be undertaken.

3. Upon exceeding the policy conditions within a 4 month period from the date of the second infraction the passenger and/or registered guardian will be required to meet with the Executive Director to explain their continued non-adherence to this policy.

4. Upon exceeding the policy conditions within a 4 month period from the date of the third infraction the Kingston Access Services Board of Directors will review and implement further progressive actions potentially including restrictions on service. Passengers and/or their registered guardian will be invited to make submissions to the Board before any service restrictions are imposed.

Circumstances (i.e. major snowstorm) that results in late cancellations or no-shows by a substantial number of passengers may be considered by the Executive Director in advance of determining if a passenger has exceeded the policy. Other unusual circumstances beyond the control of the passenger will be given consideration by the Board of Directors at step 4.

Unusual circumstances beyond the control of the passenger may include, but are not limited to:

Unplanned passenger hospitalization (certification may be required);

Cancellation of a medical appointment, initiated by the medical practitioner (certification may be required);

Arrival by KAS outside of the pick-up window (AVL technology will be utilized to confirm exact arrival and departure of KAS vehicle).

Major snow/ice storms or utility breakdown resulting in closure to many Kingston businesses and services.

Contact our office for information at (613) 542-2512.


	What's New
	Service Announcement. Monday February 20, 2012. Family Day, limited service. All subscription trips are automatically cancelled for this day. It is the responsibility of the passenger to call to reserve the bus if transportation is required for this date. Regular booking procedures will apply. Bookings accepted starting Monday February 6th on a "first come - first served basis". Office closed this day. NO-SHOW & CANCELLATION POLICY GUIDING PRINCIPLES: Passenger no-shows and excessive cancellations, particularly when they are received with limited notice have a direct impact on the effectiveness of Kingston Access Services (KAS) to meet the needs of our over 2,400 registered passengers. Providing a high level of trip availability and fulfillment within the funding provided through passenger fare revenue and the City of Kingston is a priority of Kingston Access Services that benefits our passengers and the community as a whole. We recognize that there may be circumstances out of the control of passengers that contribute to occasional no-shows or late cancellations. However each passenger is responsible for maintaining acceptable levels of no-shows or late cancellations. KAS’s policy on no-shows and cancellations will be similar to established policies at many other specialized transit organizations in the Province of Ontario. RATIONALE: From the period of June-November 2011 all trip requests Kingston Access Services receives can be allocated to the following categories: Nearly 13% of all trip requests KAS receives are cancelled with less than 24 hours notice or the passenger is a no-show. This provides limited opportunity for KAS to coordinate trips for other passengers who requested trips at those times with no availability. Each year the number of trip requests that KAS receives increases thus the demands on our service grow as well. DEFINITIONS: Completed Trip: A trip where the passenger was transported as scheduled. Late Cancellations: A trip cancelled by a passenger where less than 24 hours notice has been provided to KAS. Cancellation with Notice: A trip cancelled by the passenger where they have provided more than 24 hours notice to KAS of the cancellation. No-show: When a passenger fails to show for a scheduled trip at the scheduled pick-up location. Passengers are required to be ready 5 minutes before their scheduled time as the KAS vehicle may arrive at a pickup point up to five (5) minutes before the scheduled pickup time. When a passenger is not at the designated pickup area, drivers will wait five (5) minutes from the time of arrival, upon which they will depart. Note: Most KAB vehicles are equipped with Automatic Vehicle Locators (AVL) technology that confirms the time that the KAB vehicle was at the required location should a passenger question the time of arrival and departure of the vehicle. Cancelling a trip “at the door” with the driver is considered the same as a no-show. Unmet Demand: Trip requests that cannot be accommodated by KAS due to no availability as a result of previously booked passenger trips at the requested time. KAS maintains a “wait list” in the event a trip becomes available due to passenger cancellations. POLICY CONDITIONS: This policy applies to any passenger who in a calendar month has more than ten (10) late cancellations and no-shows of any combination. 1. This policy will become effective March 1st, 2012. 2. Late cancellations and no-shows are recorded on a single one way trip basis. A late cancelled round trip is two trip cancellations. 3. Return trips are automatically cancelled when a no-show occurs on the first trip of a round trip. A no-show round trip is two no-shows unless the passenger contacts KAS in advance to indicate they still require the return trip. POLICY ACTIONS: 1. After exceeding the policy conditions for the first time in a calendar month period, an initial advisory letter will be issued outlining this policy, and informing the passenger (or their registered guardian) of further progressive action that might be undertaken. 2. Upon exceeding the policy conditions within a 4 month period from the date of the initial advisory letter, Kingston Access Services will contact the passenger (or their registered guardian) directly to discuss this policy and inform of further progressive action that might be undertaken. 3. Upon exceeding the policy conditions within a 4 month period from the date of the second infraction the passenger and/or registered guardian will be required to meet with the Executive Director to explain their continued non-adherence to this policy. 4. Upon exceeding the policy conditions within a 4 month period from the date of the third infraction the Kingston Access Services Board of Directors will review and implement further progressive actions potentially including restrictions on service. Passengers and/or their registered guardian will be invited to make submissions to the Board before any service restrictions are imposed. Circumstances (i.e. major snowstorm) that results in late cancellations or no-shows by a substantial number of passengers may be considered by the Executive Director in advance of determining if a passenger has exceeded the policy. Other unusual circumstances beyond the control of the passenger will be given consideration by the Board of Directors at step 4. Unusual circumstances beyond the control of the passenger may include, but are not limited to: Unplanned passenger hospitalization (certification may be required); Cancellation of a medical appointment, initiated by the medical practitioner (certification may be required); Arrival by KAS outside of the pick-up window (AVL technology will be utilized to confirm exact arrival and departure of KAS vehicle). Major snow/ice storms or utility breakdown resulting in closure to many Kingston businesses and services. Contact our office for information at (613) 542-2512.
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