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STAT HOLIDAY SERVICE.

Kingston Access Bus will operate with limited service on the following days:

Holiday_2017
  • All trips on December 25th, December 26th, and January 1st must be within the City of Kingston limits (no trips outside the City limits will be permitted unless vehicle is chartered).
  • All permanent bookings are automatically cancelled on December 25th, December 26th, and January 1st. If permanent booking trips are required on any of those days, please call our office to book a trip (14 day booking procedures apply on a 1st come, 1st serve basis).
  • When the office is closed, our phones are monitored by an after-hours service, who can take trip cancellation calls from passengers. Please note: Trip bookings can only be made during regular office hours.

  • MONTHLY PASS INFORMATION.

    Effective April 1, 2017 registered passengers of Kingston Access Bus will have the option of utilizing a pre-purchased unlimited use monthly pass to pay for their fares with Kingston Access Bus.

    Passengers who do not purchase a monthly pass may still pay for their fares by providing a ticket to the driver, or by providing the fare payment to the driver. Effective April 1, 2017 the price will be increasing to $3.00/trip.

    MONTHLY PASS FARE STRUCTURE:

    PassPrice2017

    (1)The Affordable Transit Monthly Pass program is based solely on the passenger qualifying for the Municipal Fee Assistance Program (MFAP) through the City of Kingston. Please note: this program is only available to residents of the City of Kingston. The City of Kingston uses Statistic’s Canada’s most current after-tax “Low Income Cut-off (LICO) to determine eligibility. Kingston Access Services does not determine eligibility or the criteria for the program.

    Completed applications for the MFAP program are reviewed and eligibility determined in-person at City of Kingston Housing & Social Services, 362 Montreal Street. Do not send or bring applications for the MFAP program to Kingston Access Services.

    Information and applications for the Municipal Fee Assistance Program are available at:

  • City of Kingston Housing & Social Services, 362 Montreal Street
  • City Hall, 216 Ontario Street
  • Kingston Branches of the Public Library
  • INVISTA Centre, 1350 Gardiners Road
  • Artillery Park Centre, 382 Bagot Street
  • CityofKingston.ca/fee-assistance
  • If approved for the MFAP program, each member of the household who qualify for the MFAP will be provided a “My Kingston” card which makes transit, recreation, and Grand Theatre Presents performances more affordable to low-income Kingstonians. If approved, the passenger or a designate is responsible for bringing the “My Kingston” card to Kingston Access Services offices at 751 Dalton Avenue. MFAP eligibility is until January 31st of the following year. The name on the MFAP card must match the name of the registered passenger of Kingston Access Services. It is the responsibility of the passenger to reapply to the City of Kingston for the MFAP program annually, and if approved in subsequent years provide confirmation to Kingston Access Services.

    (2)Passenger must be age 65+. Passenger must provide to Kingston Access Services valid government issued identification confirming date of birth. This information only needs to be provided once to Kingston Access Bus.

    HOW TO PURCHASE A MONTHLY PASS:

    a. Passes can only be purchased from/through Kingston Access Services offices. Drivers do not sell monthly passes, nor transport cash payments to Kingston Access Services offices on your behalf.

    Passes are available for purchase from Kingston Access Services (751 Dalton Avenue) on weekdays (Monday-Friday, holidays not included) starting the 15th of the previous month from 9am to 5pm. For example: an April monthly pass is available for purchase on weekdays from 9am to 5pm starting March 15th.

    Passes are available for purchase on weekdays until the 10th of each month. For example an April pass can be purchased on weekdays from 9am to 5pm until April 10th. Monthly passes cannot be purchased on weekends. Should the 10th of a month fall on a weekend, timelines for purchasing a pass are not extended.

    b. Passengers can pay via the following options:

  • Cash: Accepted in-person (exact amount please) at Kingston Access Services offices, 751 Dalton Avenue, weekdays from 9am to 5pm.
  • Cheque: Accepted in-person at Kingston Access Services offices, 751 Dalton Avenue, weekdays from 9am to 5pm.
  • Credit Card: Accepted in-person at Kingston Access Services offices weekdays from 9am to 5pm OR By phone on weekdays from 9am-5pm. Call 613-542-2512.
  • Please Note: At this time we do not have “Pre-Authorized” credit card payment capability where your card is automatically billed each month. We will communicate once this option is available.

  • Debit: Accepted in-person at Kingston Access Services offices weekdays from 9am to 5pm.
  • Please Note: At this time we do not have “Pre-Authorized” debit from bank account payment capability where your card is automatically billed each month. We will communicate once this option is available.

    c. Upon purchase of a monthly pass, the passengers will be provided a card valid for the month indicating they have a monthly pass. It is the responsibility of the passenger to have the card on their possession for all trips. Drivers do not search through purses, pockets, bags, etc on behalf of the passenger for the card. It is the responsibility of the passenger or a person responsible for the passenger to have the pass in a visible, accessible location for the driver. Kingston Access Bus is not responsible for any trips denied due to the passenger not having the monthly pass in their possession at the time of the trip.

    GENERAL INFORMATION:

    a. Passengers must meet eligibility requirements and be registered with Kingston Access Bus. Purchasing a monthly pass does not automatically qualify a person to use Kingston Access Bus. For information on how to apply to use Kingston Access Bus, please visit our website or contact our office.

    b. The monthly pass is valid from the first day of the month until the last day of the same month (e.g. February 1-28, March 1-31, April 1-30, etc).

    Passes must be purchased in advance. Please note:

    - Any trips in a month taken prior to the monthly pass being purchased are not covered by the monthly pass. For example: a pass purchased on the 5th does not cover fares for any trips taken from the 1st - 4th. Passengers will be required to pay the regular single trip fare for any trips taken prior to the purchase of a monthly pass.

    - Any fares paid by a passenger in a month prior to purchasing a monthly pass cannot be applied to the cost of the monthly pass. For example: fares paid from the 1st – 4th cannot be applied to the cost of a pass purchased on the 5th.

    c. Monthly passes do not cover any charges for trips outside Kingston Access Bus service area, which is defined as the City of Kingston boundaries. Any trips outside the service area, the passenger is required to pay the additional kilometre charge in effect at the time of the trip.

    d. Monthly passes are only valid for the registered passenger. They are not transferable. Passengers with a monthly pass may still have one support person or companion travel for free (please note: registered passengers cannot travel as a free companion or free support person of another registered passenger). Fares for any additional companions or support persons are not covered by the monthly pass.

    e. Passes purchased after the beginning of a month are not pro-rated in cost. There are no refunds for unused monthly passes, nor refunds should there not be trips available at the passengers requested time. The purchase of a monthly pass does not guarantee trip availability.

    f. Passes are valid on Kingston Access Bus only. Kingston Access Bus passes are not valid for use on Kingston Transit. Kingston Transit passes are not valid on Kingston Access Bus.

    g. Kingston Access Bus reserves the right to revoke a monthly pass and not sell monthly passes to any passenger who acts in a fraudulent manner, or whose payments for the monthly pass are declined due to “N.S.F.”. Any fees charged by financial institutions for N.S.F. situations will be passed onto the passenger for payment. Passengers are not permitted to purchase a monthly pass if they have outstanding amounts owing to Kingston Access Services.

    h. Any trip fees the passenger incurs for the purpose of purchasing a monthly pass or registering for the MFAP program (see below) are the responsibility of the passenger.

    i. It is the responsibility of the passenger to coordinate payment of the monthly pass if a third party organization is purchasing the pass on their behalf. Kingston Access Bus will not “split costs” between multiple paying parties.

    j. Kingston Access Bus will not send an invoice/bill for the purchase of monthly passes.

    k. Passes must be purchased in advance.

    l. A $10.00 administration fee will be charged for replacement of lost monthly pass cards.

    m. Kingston Access Bus “Late Cancellation/No-show” policy remains in effect for passengers with excessive late cancellations and no-shows in a calendar month. For information on this policy please go to our website.

    n. Kingston Access Bus reserves the right to amend policies and procedures regarding the sale, use, and terms of monthly passes.



    Effective April 1, 2016 all passengers may have one person (either a support person or a companion) travel for free. Passengers must inform at the time of booking if a person will be travelling with you. Any additional persons travelling with passengers must pay a fare..


    TRANSIT TRAINING

    Kingston Transit and Kingston Access Services are offering “Transit Training” sessions at The Seniors Centre (65 Francis Street). The purpose of the training is to aid seniors in learning about how to use both regular and specialized transit in Kingston. There is no cost to attend the training. Pre-registration is required, however space is limited. Contact the Seniors Centre at 613-548-7810 to register for upcoming sessions.


    How To Keep Informed:.

    Kingston Access Bus periodically produces newsletters with information on various topics such as upcoming stat holiday service, policies, reminders, etc. Newsletters can be obtained via:

  • Directly from drivers (we place notices on the buses when a new newsletter is available)
  • Via e-mail. Please e-mail us at kab@kingston.net to be added to our e-mail distribution list.
  • Kingston Access Bus is also on FaceBook where we post information for passengers.


    2015 Operating Highlights

  • In 2015 we transported 67,654 passengers. This is an increase of 3.1% over 2014. Over the past 5 years we have seen an increase of nearly 18% in ridership, which represents one of the highest increases in specialized transit ridership among Ontario municipalities
  • Over 12,000 support persons and companions were transported with passengers.
  • Our vehicles travelled over 620,000 kilometres.


  • Contact our office for information at (613) 542-2512.